• You can return any unsuitable full-priced items back to us within 7 days of receiving your order for a refund, less the original postage costs.
• Sale and promotional discount code items are non-returnable.
• Simply complete the Returns Form you received with your garment and post it back to us (please note we do not offer a exchange service).
• In all cases, the items must be returned in the original packaging, with tags attached and condition it has been received in, as all goods will be inspected on return.
• Please ensure all items are folded neatly and repackaged in its original packaging when returning the item back to us. Any items that are returned back unpackaged and creased will incur a £3.50 pressing charge.
• We recommend using a signed for tracking service to ensure your parcel reaches us, as we will not be responsible if for any reason we do not receive your return.
• Return postage costs are your responsibility and will not be reimbursed by Martinali.
• Please note refunds may take up to 10-14 working days to show in your bank account depending on the card issuer.